Preparing for Your Next Holt Visit
If you, like most of us, have been spending more time in your home recently, you’ve probably noticed that small annoyances are starting to become more noticeable.
That leaky sink drips just a little bit louder, that degrading grout is just a little more unsightly, and the faulty water heater is just a little bit more annoying when you’re spending most of your time in the house.
COVID-19 has caused a lot of things to go on pause, but home repairs must go on. We know the trust it takes to let someone into your home, and that’s something we never take for granted. We want to share with you the updated ways our professionals are going the extra mile to protect you and your family.
Planning for Service
When you are ready to schedule a service, please send us a message or call us directly at 515-278-0000. A member of our team will work with you to find the earliest available time and date for a professional to make a visit.
If anybody in the household is sick or has shown symptoms, we ask that you reschedule your service. Safety is our top priority, both for your family and our Holt professionals. We can work together to find another time to make a visit when everyone is feeling better.
On the day of your service, a Holt professional will call you before they are on the way to your residence. We try to offer at least 15 minutes of notice, but the exact time can vary. In addition to our signature red Holt shirts, your technician will be wearing a mask when they approach the door. The professional will also put on gloves and booties before entering your residence.
While we’re working
Even with our proper safety equipment, we will maintain the CDC-recommended minimum 6 feet of distance between our Holt professionals and you. Ultimately, we want you to feel as safe and comfortable as possible, so if you would rather leave the residence while we work, we can finish our job and handle billing over the phone, completely contact-free. Or, if you want to stay home, feel free to cozy into a separate room and we will still handle questions over the phone.
We will also take the same measures we always have to keep our work area tidy, including laying down carpet savers, drop cloths, and towels on particularly messy jobs.
Cleanup and Billing
We’ll do all of our usual cleaning once our work is done. Our professionals will thoroughly dry any jobs involving water and sweep up after any work involving dirt or drywall. It won’t even look like we were there.
In addition to our regular cleaning, our technicians take additional time to sanitize their work area to ensure your safety.
When it comes to billing and payment, we want to limit contact as much as we can. If you want to pay with a credit or debit card, you can read your card information to our technician over the phone to limit contact. Don’t worry, your personal information will always be in safe hands. If you want to pay with cash or check, you can leave the payment on a table or counter for us to pick up and we will leave a copy of the ticket and the receipt for you to keep.
I have been doing business with for many years. I recommend your company to many friends and colleagues.
You have performed flawlessly and I can’t imagine doing business with any one else. You are the best heating & plumbing company I have ever done business with. Great job!Michael Lake